Many of our toys have plastic stands holding them in place in the packaging. To remove your toy from these stands, simply remove both screws holding the stand in place with a Phillips-head screwdriver. Please be sure to put the screws in a safe place or discard them to ensure your child does not get a hold of them. The stands will easily detach, and then you are ready to begin playing with and enjoying your toy
Sometimes the batteries in the toy become weak after sitting on the shelf at the store and being played with while still in packaging. Please replace the batteries with new ones.
Defective items should be returned to the original place of purchase. Toy State products are not under warranty. Toy State reserves the right to issue replacements at its discretion.
Nikko Toys products are not under warranty. Defective items should be returned to the original place of purchase. Nikko Toys reserves the right to issue replacements at its discretion.
In the event the original place of purchase will not accept the item Nikko Toys will, at its discretion, attempt to replace the item with proof of purchase. Products must have been purchased within the last 6 months. Nikko Toys requires two proofs of purchase. Proof of purchase includes the original battery cover from the item (to be mailed to our US office), plus one of the following items:
If your toy is not working properly, please follow these simple steps: