Replacement policy

Nikko Toys products are not under warranty. Defective items should be returned to the original place of purchase. Nikko Toys reserves the right to issue replacements at its discretion.

In the event the original place of purchase will not accept the item Nikko Toys will, at its discretion, attempt to replace the item with proof of purchase. Products must have been purchased within the last 6 months. Nikko Toys requires two proofs of purchase. Proof of purchase includes the original battery cover from the item (to be mailed to our European office), plus one of the following items:

  1. A copy of the original purchase receipt.
  2. Detailed original photos of the toy in position (excludes photos from the internet etc).
  3. The UPC code from the packaging.

Nikko Toys will make every attempt to provide the consumer with the exact make, model and color of the product received.  However, at Nikko Toys’ discretion a different vehicle may be substituted as a replacement.  Please allow 4-6 weeks processing after all proof of purchase has been received.

To Order Additional Parts for Nikko Toys Items:

Additional parts may be ordered for several items. Please contact the below email address with all additional parts purchase requests.

customerservice@nikkotoys.com

Please note it may take 4 to 6 weeks for your parts order to be fulfilled and to reach its destination.

NIKKO Repair:
Please contact our Waalwijk office for information regarding repair of NIKKO products.
Nikko Toys Europe B.V.
Keurweg 8
5145NX, WAALWIJK
The Netherlands

 

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